Privacy Policy

Cerfaces India Privacy Policy

This Privacy Policy explains how Cerfaces India collects, uses, and protects your personal data when you use our website (https://cerfacesindia.in/ ) (“Website“). We may update this policy periodically, so please check this page for any changes. Cerfaces India is the data controller for your personal data collected through our Website.

1. How We Collect Your Personal Data

We may collect your personal data when you submit it to us through the following ways:

• Website Communications: We collect personal data when you contact us through our Website, such as via the “Contact Us” page, or when you otherwise choose to provide information to us, including for customer support.
• Requested Goods/Services: When you request goods or services, we collect your personal data to process your request and contact you regarding your purchase.
• Automated Technologies: As you interact with our Website, we may automatically collect technical data about your device, browsing activity, and patterns. We use cookies, server logs, and similar technologies for this purpose. See Section 4 for details.

The types of personal data we may collect include:

• Identity Data: Name
• Contact Data: Email address, telephone number
• Location Data: Country, location, language preference
• Employment Data: Job description (if provided)
• Transaction Data: Details of products and services you have purchased or shown interest in
• Other Data: Any other personal data you provide via the “Contact Us” page.

2. Purposes of Processing Your Personal Data

We process your personal data to fulfill our contractual obligations, comply with legal and regulatory requirements, and for our legitimate business interests, including:

• Fulfilling contracts and providing requested information, products, and services.
• Responding to inquiries and requests submitted through our Website, including customer support requests.
• Notifying you about service changes.
• Issuing notices or corrective actions related to our products or services, if necessary.
• Understanding how you interact with our Website to improve its functionality and user experience.
• Providing information about similar goods and services that may interest you (see “Marketing” section below).

3. Marketing Communications

We may contact you with information about goods and services similar to those you’ve previously purchased or inquired about. These communications may come from us, Cera Surfaces India affiliates, or selected partners.

You can opt out of marketing communications at any time by contacting us via the “Contact Us” page or using the unsubscribe link in our communications.

We will still contact you for non-marketing purposes, such as field corrective or safety notices, or to provide legally required information.

4. Our Use of Cookies

(a) What are Cookies?

A cookie is a small file placed on your computer or device by your browser when you visit a website. Cookies store information about your visits, recognize you and your preferences, ensure website functionality, and generally improve your experience.

Cookies may contain a user ID to track visited pages, but the only personal data a cookie can store is what you provide yourself. Cookies cannot access other data on your device. We use cookies to analyze user traffic patterns to understand website usage and effectiveness. We do not link this information to individual users.

We use the following cookie categories:

• Strictly Necessary Cookies: Essential for website navigation and feature use.
• Performance Cookies: Collect information about website usage to improve performance.
• Targeting/Advertising Cookies: Deliver relevant ads and measure advertising campaign effectiveness.

Strictly necessary cookies are used without your prior consent. All other cookies are used after you provide consent via the cookie banner on our Website.

We use both first-party (set by Cera Surfaces India) and third-party (set by other providers) cookies, as well as session cookies (expire when you close your browser) and persistent cookies (remain on your device until deleted or expired).

(b) Opting Out of Cookies

You can withdraw your cookie consent at any time by deleting cookies. If you do not accept all cookies or withdraw consent, you may still browse the Website, but some functionalities may be limited.

You can also configure your browser settings to manage cookies. However, disabling or deleting cookies may require you to manually adjust preferences and some services may not function correctly.

(c) Third-Party Cookies

We use the following third-party services, which utilize cookies:

• Google Analytics: Analyzes website usage. You can opt-out via: http://tools.google.com/dlpage/gaoptout?hl=en or https://tools.google.com/dlpage/gaoptout.
• DoubleClick (Google): Analyzes advertising campaign success. More information: http://www.google.com/policies/privacy/ads.
• Facebook: Analyzes advertising campaign success and delivers targeted ads. More information: https://en-gb.facebook.com/policies/cookies/.

5. Sharing Your Personal Data

We may share your data with:

• Cerfaces India group companies.
• Selected partners and sponsors (only if you participate in related initiatives).
• Potential buyers or sellers in case of a business sale or purchase.
• Service providers who are contractually obligated to protect your data.
• Distributors, business partners, and other service providers (including for marketing purposes where you have chosen to share your data).

We may also disclose data to comply with legal requirements or government requests, enforce this Privacy Policy, protect our rights and safety, or prevent illegal activities or fraud.

6. Storing Your Personal Data

We may share your data within the Cera Surfaces India group. Your data may be stored on servers located in the GCC and processed by staff or service providers operating in the UAE.

We have implemented appropriate safeguards for data transfers outside the GCC, including data transfer agreements. Contact us for copies of these agreements.

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected for, including legal, accounting, and reporting requirements. Retention periods are determined based on data sensitivity, potential risk, processing purposes, and applicable legal requirements.

8. Data Security

We take reasonable steps (including technical and organizational measures) to secure your personal data and protect its confidentiality, integrity, and availability. However, we cannot guarantee the security of data transmitted over the internet, and transmission is at your own risk.

9. Your Rights

You can inform us of any changes to your personal data, and we will update or delete it accordingly.

UAE & GCC residents have the right to:

• Access their personal data.
• Correct inaccurate data.
• Delete their personal data.
• Restrict data processing.
• Object to data processing.
• Receive their data in a structured, machine-readable format or have it transmitted to another company.

We may request additional information to verify your identity before disclosing information.

To exercise your rights, please contact us via the “Contact Us” page. We will process requests according to local laws and our policies. UAE/GCC residents can lodge complaints with the supervisory authority in their country.

10. Contact Us

For questions about this Privacy Policy or data processing, please contact us via the “Contact Us” page. We will do our best to address your concerns.